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Black Business & Professional Integrity

The face of entrepreneurship has dramatically changed. Statistically, today’s entrepreneur is fourteen percent female and almost twenty-nine percent represent a minority group. They make up a great portion of the United States GDP (Gross Domestic Product) which is the sum of businesses that add to the American economy. Talk about grit and determination. These groups were often underestimated in the past, but are making their mark as they impact and influence several markets.

Traditionally, people would attend a university and rack up thousands in fees or work a nine to five in hopes that their efforts are acknowledged and compensated. The ladder of success seemed to have been missing some steps making things incredibly difficult for people to reach the top without having assistance. If you pay attention, the million and billionaires who grace covers of magazines are getting younger and diversity, more prominent. Entrepreneurship is the preferred avenue to achieve ultimate life goals. Today, we are in an era of the “woke” generation. There is awareness about any and everything because the information is at our fingertips. Social Media, viral videos, innovative ideas, and technological creations have allowed many to attain wealth quickly. “Throw away the ladder, airlift me to the destination,” says the mindsets of Millennials and Gen Z’s. Hard work is still applauded but they abide by the concept of “Working smarter, not harder!”. If you’re going to do a job, do what you love. People today don’t want to be subjected to a system, ill-treatment (from superiors), or disappointed by unsatisfactory salaries. If you’re going to “go hard” let it be for something you are passionate about that’s ultimately beneficial.

Many are supporting black-owned businesses and other cultural groups to prove that they are not unconsciously biased and contribute to change. Many African Americans believe that supporting a black-owned organization or enterprise is the fulfillment of an Ancestors’ dream. Many would agree that supporting your own culture will …

  1. Keep finances in the community.
  2. Increase representation.
  3. Increases social pride.
  4. Create community staples.
  5. Decrease the negative stigma of poverty, lack, and ownership.

 Representation is imperative right now and everyone is rooting for their own culture to have visibility and awareness. Today, we are aware that being socially and environmentally responsible is preferred. Everything is for a cause or “for the culture” but what happens when a culture has been misrepresented, misconstrued, misbranded, misclassified, and experiences social self-sabotage?

Let’s address the neon elephant on the block. Being labeled a “black business” can potentially hinder growth. I believe that black-owned businesses are often misconstrued because there are so many ill notions concerning professionalism or the lack thereof. Black businesses are not supported by African Americans because many believe that their culture is riddled with a lack of quality, customer service, proper communication, consistency, integrity, and efficiency.

Unfortunately, many have encountered unfavorable experiences with such businesses. While some argue that they experience a lack of support. People of Color prefer to support other races to obtain quality partnerships and encounters. The complaints often expressed… are a mile long but it’s actually social self-sabotage. When someone black says “you know it’s going to be late, it’s a black-owned business”, it is a form of social self-sabotage. Many have lost all faith within their race to produce favorable outcomes. This diminishing of support destroys not just a particular business but the reputation of an entire race.

We all know integrity is doing the right thing when no one is looking. “Integrity is necessary, not an optional tool. it is an expression of love and passion for your business. This is the only way for your business to advance and succeed” says Anita from “Siomara’s Catering”. It’s not just doing the right thing but putting your best foot forward with good intentions. Many often associate branding with just colors and images that are presented on a public platform. What they fail to realize is, the true identity of your brand is YOUR character. Your core values, beliefs, ethics, and principles become evident in the brand. “What people say about you when you’re not in the room is your true brand identity,” says Brandon Monti of Connecticut. Your perspective will always creep into the culture and environment you create. What you represent as a person will transition and translate to what you present as a CEO.

The term “Black Excellence” is often a hot topic. African Americans love to use and overuse it to show support, pride, or approval. Vaughn Brandford of Brooklyn states that “I think most people are under the misconception of black excellence. Many utilize it as a shield to be subpar believing that they are exceptional by just mere existence. People believe that somehow it shields black people from discrimination and racism, which is a complete fallacy. We must understand, to be considered excellent, we must be excellent. Most of us won’t get a second chance at a first impression. If we know we’re representing more than just “us” then we should consider it in our presentation. The adjective “excellent” should be used without the “black” label. We should just strive to be amazing and successful owners who just happen to walk in excellence”.

Business Owners Tips to fight against statistics:

  1. Invest in professional development training.
  2. Hold others accountable.
  3. Acquire financial literacy and upgrade financial practices.
  4. Invest in software to remain organized and keep track of invoices and payments.
  5. Apply Ethics in everything.
  6. Vulnerability is a must! It’s not a crime to say “no”, “I’m unable to” or be honest about mistakes.
  7. Keep the bar of excellence high.
  8. Sensitivity training is highly preferred.
  9. Train staff on concepts of customer service and the power of a pleasant demeanor.
  10. Be reliable.
  11. Boost hospitality.
  12. Watch your tone.
  13. No compromise.
  14. Inferior service is not accepted!
  15. Develop a disdain for tardiness.
  16. DOCUMENT, DOCUMENT, DOCUMENT
  17. Contracts are your friend.
  18. Make realistic promises.
  19. Be open to key partnerships.
  20. Learn and teach conflict resolution.
  21. Particiality is unkind. Many will be pleasant to another race but disrespectful or rude to their own.
  22. It’s not a competition but it is a competition. You need a comparative advantage for a competitive market. However, do not compare yourself to anyone else other than yourself. Monopoly is a game to play at home. Some competition is healthy to push you.
  23. Don’t be afraid to share information and resources. Even if people immatate you, they will never be YOU. Your unique presence in a saturated market is still needed.
  24. Do not take clients’ funds without providing a product or service and then ignore them. Clients should not have to chase you.
  25. Communication is your friend!

These tips are not to criticize but to aid in the development and formation of your next level in business. Be encouraged. Find joy and pleasure in what wakes you up every day. When you are intentional about living, you can live on purpose, expressing purpose. Elizabeth, owner of the famous “Bizzy Bakery” in Brooklyn states that “It does my heart proud knowing I can brighten a day just by being myself. I love that God allows me to do what I love every single day. Being respectful is a MUST, but being a nice person is a CHOICE. I just happen to be one of the few where being nice comes naturally to me”. “Lizz” is a prime example of how personal brand affects professional branding. She is extremely jovial and easy to interact with. She is a woman of her word and truly finds delight in seeing her customers happy. Her sweet demeanor encourages potential clients to try her sweet treats.

Dr. Courtney M. Bradley states that “you may not have one hundred dollars, but you can show support in a hundred ways!” It should not take another social uproar or protest in the country to drive people to support each other. Here are some ways to show support and as well as some tips for engagement.

  1. Let go of entitlement. Do not expect “favors” and complimentary service due to familiarity.
  2. Share promotional material on social media to increase reach and visibility.
  3.  Purchase something without an argument or debate about the price. Their time, energy, and resources were invested in their work.
  4. Encourage someone by acknowledging their good work or practices.
  5. Believe in the vision, it’s not just about the individual.
  6. Encourage others to support.
  7. Speak well of the company, word of mouth is one method of organic growth.
  8. Make a payment on time but communicate in case of an emergency.
  9. Arguing and yelling at owners isn’t the most effective way to make a complaint.
  10. Respect their payment methods and rules.
  11. Ask how you can help or volunteer.

To those who are business owners, working hard to set a standard, I salute you. Thank you for your time, energy, sacrifice, sleepless nights, early mornings, creativity, and passion. Your labor is not in vain, many appreciate all that you do to make a client or organization happy. To every person of color fighting against these common misconceptions, keep going. You being your best self helps combat what is contrary. To every female striving for excellence as a “boss babe” thank you. You are creating a pattern for the next generation to follow. The future of ownership and the reputation of modern leadership is in your hands.

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Effective Leadership Part 1

Whether you have a small team or grand organization, one fact remains the same. No company can thrive without effective leadership. Effective organizations are ones that produce desired results along with high levels of productivity. Everyone’s leadership style is different and is composed of their own interactions with the world, role models and perspective. However, every style does not work. Although success is a speculative and defined individually, an organization is disabled if it is not a learning organization. Learning organizations have one main thing in common, forward thinking Leaders who have excellent social and management skills.

They said the age-old debate is whether “leaders were born or made?” I honestly believe both are true, but one theory holds more weight that we develop as leaders. Look at a small child who is extremely confident or has a natural ability to draw people, motivate ad lead. They are most likely to become leaders. They have an innate ability but sometimes life happens, and they develop poor perspective and behaviors. Who suffers? Everyone they encounter every relationship and interaction gets a taste. Therefore, professional development is essential and often used in all businesses and team structures.

There is always something to learn, discover and develop especially within. Some people can be timid but nurtured by the right leader, they too feel a burning passion and desire to help others and become world leaders. I stand on the belief that there are different types of leaders. Leadership should be viewed as a skill. Some have it naturally and others need to work on things more than others. However, just because you are in charge and call all the shots doesn’t mean that you’re a real leader. A good leader is an effective one.

Let’s take a look at nine main leadership styles and explore its meaning and level of effectiveness.

  1. Democratic Leader– this type of style is effective because the leader makes decisions based on the team members input, feedback, and perspective. This type of leader is one that listens and gives equal say on projects regardless of their place in the work hierarchy.
  2. Autocratic Leader – makes decisions that impact the entire organization without any input. This type of culture created is controlling and the “my way or highway” thinking. Dogmatism in full effect. You can guess the level of effectiveness here.
  3. Laissez- faire Leader – the least intrusive and engaged. This style often allows others to handle everything and refuses to get involved. They trust their team too much and give authority that isn’t observed or managed. This style is least effective an can be dangerous depending on the amount of freedom the leader gives.
  4. Strategic Leader – This leader ensures that all levels of management and operations works seamlessly. This leader tends to be more hands on and is very much aware of what’s going on in each part of the whole. This leader is supportive and is great with ensuring that everyone is motivated. They make excellent informed decisions and likes to plan and organize each aspect of the organization. This style is somewhat effective. The leader has to make sure that they are not too engrossed with multiple aspects so they can focus on what is necessary as an executive.
  5. Transactional Leader – creates an environment that thrives off incentives. Terms and conditions apply here. If you ahvieve “x” by the third quarter, then a bonus will be applied or some other appealing offer. People generally respond to incentives according to economists, but your team should desire to accomplish goals without the competition or a personal benefit.
  6. The Coach – this leadership style is full of positivity and inspiration. Their environment is saturated with high morale. This empowerment-based culture guides and encourages both personal and professional growth.  They are on the sidelines inspiring staff to perform well. They tend to give those locker room and pre-game speeches that inspire and hype up the team. This style highly effective.
  7. Bureaucratic Leader – this leader tends to abide by the book. There is no wiggle room to innovate or make changes. They might listen but will quickly reject opposing views that go against policy. This leader believes in “if its broke, don’t fix it”. There is no need to make reform unless a procedure or policy is posing a threat to the well being of the organization. If what worked in past times is still working, then there is no need to visit it. There is a lack of freedom, expression and creativity with this leader. This leadership style is slightly affective in some atmospheres but rarely affective in others.
  8. Servant Leader – this leader is mostly on the front line leading by example. Its like a Sergeant giving orders from the front line instead of the back. It’s a bold and powerful statement that you are also putting in the word and putting yourself out there. These leaders typically have sincere and loyal teams that wouldn’t mind going the extra mile because they know their leader would do the same.
  9. Transformational Leader – This leadership style focuses on the enhancement of others. This leader pushes others to grow beyond their capabilities. This leader understands that people learn at different rates but knows how to strategically impact everyone at their level. Transformational leaders are like a mix of a parent, a coach and cheerleader. Your always happy you crossed paths and they leave everyone feeling empowered or on a path of self-discovery. This type of leader is most likely to reproduce itself and inspire success stories.
High Resolution Leadership Concept

Successful Leaders who listen, engage and lead by example tend to produce at higher rates. They forge relationships with their members with boundaries. They ensure to foster a culture of creativity and innovation which occurs when your team is encouraged to explore, discover, think, and feel supported. My mother Cheryl used to say that “Encouragement sweetens labor”. I found that to be so true. Speaking down to someone will never get you want. A person who is told that they are believed in is mostly likely to push themselves and find joy in their work. When they find joy, moral is high and becomes the driving force to get things done. Don’t get me wrong you will always encounter staff that’s difficult and challenging but for the most part. Those who are goal oriented, believe in the vision and desire to please you will do their part. Their teams get motivated, establish trust and respect, enjoy their jobs, take their roles seriously. Some characteristics of an exceptional leader are:

  1. Firm with a good balance of humor and are relatable.
  2. Motivates, people leave their presence feeling confident.
  3. Does not mind others growing and succeeding past them.
  4. Promotes
  5. Views feedback as caring.
  6. Believes that unity is birthed in diversity and inclusion.
  7. Believes in a shared vision.
  8. Wisdom based decision maker.
  9. Fairness is not compromised.
  10. Exercise emotional intelligence and mindfulness.
  11. Trust who they train.
  12. Consistency is evident.
  13. Majors in conflict resolution.
  14. Enthusiasm begins with you.
  15. Integrity is always the standard.
  16. Recognizes other leaders and aim to develop them.
  17. Leads by example.

Stay tuned for Part 2 and more information about leadership and some behaviors to avoid.